• Exchange:

Trendz offers you 7 days of easy exchange policy for the following products-

• • The product that is not as per your ordered size or color

• • The defective product

• • Moreover, our customers have an opportunity, to exchange with the same-price product (An additional courier charge will be applicable here)

• • After having the product, if you are not fully satisfied with the similarities according to your order, you may write to us in detail with Your Order Number at [email protected] or contact us at Hotline Number +880 1745770560 within 24 hours.

The exchange will not be accepted if the products have been-

• • Worn, washed, or damaged by the customer

• • Lost from their original condition

• • Returned without their invoice, original packaging, and price tag

• Return & Refund:

We are always trying to give our best endeavor for our customers’ satisfaction. But in reality for online orders, sometimes it might happen accidentally at any stage in the delivery system. However, customers will get a refund only if-

• • The product has a major defect issue and the customer is not willing to exchange it with others.

• • The product is damaged or lost during shipment.

• • We are unable to deliver the ordered product/s.

• • We are unable to provide a replacement.

• • We fail to deliver the product within the offering date period.

Note: In general, the money will be refunded to the customer within 10 to 15 business days, after receiving the return package. Credit/Debit card payment returns may take longer, depending on commercial banks. For a refund request, please write to us in detail with Your Order Number at [email protected] and contact us at Hotline Number +880 1745770560 within 24 hours.